Privacy Policy k9win — Your Personal Data Protection

When you register and use the k9win platform, we collect several categories of information to ensure your experience runs smoothly and securely. This data collection is conducted transparently and covers only what is strictly necessary for our platform to operate.

Information you provide directly:

• Full name as stated on a valid identification document.
• National identification number (MyKad) or passport for KYC verification purposes.
• Active email address and mobile phone number.
• Date of birth to verify age eligibility (18 years and above).
• Bank account or e-wallet details for processing deposits and withdrawals.
• Current residential address if requested during the verification process.

Information collected automatically:

• IP address, device type, operating system, and web browser version used.
• Log data includes date, time, pages visited, and session duration.
• Game usage information including betting activity, wins, and transaction history.
• Geolocation data to ensure compliance with applicable territorial restrictions.
• Cookies and device identifiers to recognize sessions and improve platform performance.

Every piece of information we collect has a clear and legitimate purpose. k9win does not use your data for any purpose beyond the scope stated in this privacy policy. Here is how we use your personal information:

You may withdraw consent to receive marketing communications at any time by contacting k9win support. Withdrawing consent will not affect any data processing carried out prior to withdrawal or your ability to use the core platform services.

K9win does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are certain circumstances where we may share your information with trusted parties to ensure our services run smoothly:

• Payment Processors: Registered and approved third-party payment providers that facilitate your deposit and withdrawal transactions. They only receive data strictly necessary for payment processing.
• Game Software Providers: Game developers that supply content to the k9win platform may receive statistical data that cannot be used to identify you personally.
• KYC Verification Services: Identity verification service providers that assist us in verifying member eligibility in accordance with AML requirements.
• Regulatory Authorities & Law Enforcement: k9win will disclose information when required by law, court order, or directive from a legitimate regulatory authority.
• Cloud Computing Services: The infrastructure providers that host our data operate to industry-grade security standards and are bound by strict data processing agreements.

All third parties we work with are subject to strict confidentiality agreements and are required to protect your data to the same or higher standards that we uphold.

K9win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us identify your session, save your preferences, and understand how you interact with our platform.

The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login, session security, and page navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects statistical data on how users interact with the platform to help us make continuous improvements. This data is aggregated and does not identify individual users.
• Functional Cookies: Stores your preferences such as language, display format, and other settings to deliver a more personalized experience.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser, used to maintain the security of your login session.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality or user experience of the k9win platform. Please refer to your browser's documentation for guidance on managing cookies.

The security of your personal data is k9win's top priority. We continually invest in robust security infrastructure and apply industry best practices to protect your information from unauthorized access, disclosure, alteration, or destruction.

The security measures we have in place include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and k9win's servers is encrypted using the latest SSL/TLS protocols, ensuring your information cannot be intercepted in transit.
• Encryption of Stored Data: Sensitive data stored in our databases, particularly financial information and passwords, is encrypted using industry-recognised encryption algorithms.
• Strict Access Control: Only staff with a legitimate operational need are permitted to access members' personal data. All access is logged and continuously monitored.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA to protect your account from unauthorized access.
• Regular Security Audits: Our systems undergo regular penetration testing and security audits by independent experts to identify and address any vulnerabilities.
• 24/7 Monitoring: The k9win security team continuously monitors systems to detect and respond to any threats or suspicious activity.

As a k9win member and data subject under Malaysia's PDPA, you have certain rights regarding your personal data. k9win fully respects these rights and provides easy channels for you to exercise them.

To exercise any of the above rights, please contact the k9win customer support team via Live Chat, available 24/7. We will process your request within 30 business days of receipt. For more complex cases, this period may be extended with prior notice to you.

Your personal data is stored on servers located in secure data centres. In some cases, data may be processed or stored outside Malaysia when using third-party service providers located in other countries. In such situations, k9win ensures that adequate and equivalent protections are in place to safeguard your data.

Our data retention periods are as follows:

• Active account data: Retained for the duration of the active account and for at least 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's financial regulatory requirements.
• Session log data: Retained for 12 months for security and investigation purposes.
• Customer support communications: Retained for 3 years from the date of last interaction.
• Marketing data: Retained until you withdraw consent or request deletion.

Once the retention period expires, data will be securely deleted or anonymised in accordance with k9win's established data management procedures.

The k9win platform is a service restricted to individuals aged 18 and above only. We do not knowingly collect, store, or process personal data from minors or individuals under the age of 18.

K9win's registration process includes strict age verification. If we discover that a child's personal data has been collected without our knowledge, we will take immediate action to delete that data and close the associated account.

K9win reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Each version of the Privacy Policy will include the latest update date at the top of the document.

For material and significant changes, k9win will endeavour to notify you via your registered email or a prominent notification on the platform before the changes take effect. Continued use of the k9win platform after changes come into force constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically, at least once every three months, to stay informed about how we protect and manage your personal data.

If you have any questions, concerns, or complaints regarding how k9win handles your personal data, we encourage you to contact us directly. Our Data Protection Officer (DPO) team is ready to assist you with any clarification or privacy-related issues.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week on the k9win platform — the fastest way to get a response.
• Support Email: [email protected] — for written inquiries that require documentation.

We are committed to responding to all privacy-related inquiries within 3 business days. For more serious formal complaints, we aim to resolve them within 30 business days.

If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the authoritative body for PDPA matters in Malaysia.